What type of services does Phillip Trustee provide?
Our Escrow Services are here to make your transactions smoother and more secure. We act as a neutral middleman, holding your funds or assets until all parties involved meet their agreed commitments.
- Security: Your money or assets stay protected in a secure account until all conditions are fulfilled.
- Avoid Misunderstandings: With us as a trusted third party, we help reduce risks of disputes and ensure everything goes as planned
- Funds or assets are placed with us until both parties (e.g. buyer and seller) meet their obligations.
- Once the requirements are satisfied, we release the funds or assets to the rightful recipient.
- Whether it is a real estate sale, business handover, or settling an agreement, our services provide an extra layer of trust. We are here to make your transactions easier, safer and stress-free.
GET IN TOUCH WITH US
Have a question? Need more information? We’re here to help.
Drop us a message and we will get in touch with you within 1 working day!
Your feedback is important to us. You can lodge your feedback with us via the online contact form below, email us at customercare@phillip.com.sg, call us at 6531 1555 or write to us at: “Customer Care, 250 North Bridge Road, #06-00, Raffles City Tower, Singapore 179101”
On the receipt of your feedback, we will acknowledge your case with a case reference number within 2 business days followed by a thorough investigation. A resolution shall be communicated to you within 14 business days after the acknowledgement date. Upon 14 business days from the acknowledgement date, if more time is required to resolve your case, we will notify you of the new timeline and provide you with an interim status update accordingly.
Our investigation includes, where applicable, retrieval of all correspondences, files, documents and call records related to your case. Where required, relevant parties may be interviewed. Available evidence will be measured against applicable regulatory requirements and/or internal policies and guidelines.
You may want to approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) if you feel that your concerns have not been addressed.
On the receipt of your feedback, we will acknowledge your case with a case reference number within 2 business days followed by a thorough investigation. A resolution shall be communicated to you within 14 business days after the acknowledgement date. Upon 14 business days from the acknowledgement date, if more time is required to resolve your case, we will notify you of the new timeline and provide you with an interim status update accordingly.
Our investigation includes, where applicable, retrieval of all correspondences, files, documents and call records related to your case. Where required, relevant parties may be interviewed. Available evidence will be measured against applicable regulatory requirements and/or internal policies and guidelines.
You may want to approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) if you feel that your concerns have not been addressed.