What type of services does Phillip Trustee provide?
A Standby Trust is essentially a Living Trust that remains inactive or dormant after it is created. It only becomes active when specific conditions, as determined by the Settlor (the person establishing the trust), are met. By default, these conditions are typically the Settlor’s death or mental incapacity.
- Be Ready for the Unexpected: The Standby Trust is your safety net, activating only during critical life events like death or mental incapacity. It ensures your assets are seamlessly managed and distributed as per your wishes without delays.
- Peace of Mind for You and Your Loved Ones: By laying out clear instructions for your assets in advance, you eliminate confusion or disputes among your beneficiaries. The Trust simplifies the process and reduces stress during emotionally challenging times.
- Cost-Effective Solution: Standby Trusts have minimal ongoing administrative costs, only incurring significant expenses once activated.
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Your feedback is important to us. You can lodge your feedback with us via the online contact form below, email us at customercare@phillip.com.sg, call us at 6531 1555 or write to us at: “Customer Care, 250 North Bridge Road, #06-00, Raffles City Tower, Singapore 179101”
On the receipt of your feedback, we will acknowledge your case with a case reference number within 2 business days followed by a thorough investigation. A resolution shall be communicated to you within 14 business days after the acknowledgement date. Upon 14 business days from the acknowledgement date, if more time is required to resolve your case, we will notify you of the new timeline and provide you with an interim status update accordingly.
Our investigation includes, where applicable, retrieval of all correspondences, files, documents and call records related to your case. Where required, relevant parties may be interviewed. Available evidence will be measured against applicable regulatory requirements and/or internal policies and guidelines.
You may want to approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) if you feel that your concerns have not been addressed.
On the receipt of your feedback, we will acknowledge your case with a case reference number within 2 business days followed by a thorough investigation. A resolution shall be communicated to you within 14 business days after the acknowledgement date. Upon 14 business days from the acknowledgement date, if more time is required to resolve your case, we will notify you of the new timeline and provide you with an interim status update accordingly.
Our investigation includes, where applicable, retrieval of all correspondences, files, documents and call records related to your case. Where required, relevant parties may be interviewed. Available evidence will be measured against applicable regulatory requirements and/or internal policies and guidelines.
You may want to approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) if you feel that your concerns have not been addressed.